Return Policy – High Stick Hockey Co.

Effective Date: 04/01/2025

We want you to love your purchase from [Your Store Name]! If you’re not completely satisfied, we’re here to help.

1. Returns

We accept returns within 21 days of the delivery date.

To be eligible for a return:

  • Your item must be unused, in the same condition that you received it, and in its original packaging.

  • You must provide proof of purchase (order number or receipt).

Non-returnable items include:

  • Gift cards

  • Downloadable or digital products

  • Perishable goods (e.g., food, flowers)

  • Personal care items (e.g., cosmetics, underwear)
    (Modify this list based on your store’s products.)

2. How to Initiate a Return

To start a return, please email us at info@highstickhockey.co with:

  • Your order number

  • The item(s) you’d like to return

  • Reason for return (optional but helpful)

We will reply with return instructions and a return shipping label if applicable.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

4. Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable.

5. Exchanges

Need a different size, color, or product? Reach out to us at info@highstickhockey.co to arrange an exchange, subject to item availability.

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery. We’ll make it right—either with a replacement, refund, or store credit.

7. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again.

  2. Contact your credit card company—it may take time before your refund posts.

  3. Contact your bank—processing time may vary.

If you’ve done all this and still haven’t received your refund, please email us at info@highstickhockey.co

Contact Us

Questions about returns or refunds?
We’re here to help:
📧 info@highstickhockey.co
📍 12460 Crabapple Road, Ste. 202-371, Alpharetta, GA 30004